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Returns and refunds


Returns and Refunds


We want every customer to be satisfied with their purchase. If you experience any issues with your order, please review our return and refund policy below.


Return Eligibility


Items may be eligible for return if:




  • The product arrives damaged, defective, or incorrect


  • The return request is submitted within 7–14 days after delivery


  • The item is unused and in its original packaging


Certain products may not be eligible for returns due to hygiene, customization, or clearance sale conditions.


Return Process


To request a return:




  1. Contact our customer support team with your order number and issue details.


  2. Provide photos or proof if the item is damaged or incorrect.


  3. Wait for return approval and shipping instructions before sending the item back.


Unauthorized returns may not be accepted.


Refunds




  • Approved refunds will be processed to the original payment method.


  • Refund processing times may vary depending on the payment provider or bank.


  • Shipping fees are generally non-refundable unless the error was caused by us.


Exchanges


We may offer exchanges for defective or incorrect products depending on stock availability.


Non-Refundable Situations


Refunds or returns may be denied if:




  • The product has been used, damaged by the customer, or is missing original packaging


  • The return request is made beyond the allowed return period


  • The item was purchased during a non-returnable promotion or clearance event


Late or Missing Refunds


If you have not received your refund after the processing period:




  • Check with your bank or payment provider first


  • Contact our support team for further assistance if needed